Contact Strategies Ltd is a consultancy and professional services company focused on helping organisations to use multimedia communication channels, coupled with enterprise resource planning (ERP) solutions to create business advantage. We specialise in interpreting clients' key strategies and developing Customer handling Solutions, which are fully integrated with existing, or new, back office applications.

Contact Strategies has offered, customer management consultancy and professional services to numerous organisations over the past 3 years. Advising on the most appropriate application and integration of people, processes and technology to build successful customer relationships. We provide consultancy to understand our clients' strategic requirements; system integration & implementation services to design & deliver the appropriate solution(s) and support services to help ensure the continual operation and development of these solutions.

As an IT and Telecommunications consultancy services firm, we are dedicated to one singularly important service solving our customer’s problems, and helping them capitalise on opportunities presented through the use of technology.

Many of the government areas in which we operate as problem-solvers are subject to continuous change, which means that the range of topics we cover changes also. However, the services that we provide for our customers remain fundamentally the same.

We analyse problems, tasks and possibilities, provide a stimulus and develop strategies. Assist in the decision-making process and facilitate where there are conflicting interests. We design, architect, and realise innovative solutions. We can provide the necessary expertise to help resolve capacity bottlenecks, offer methodical support and look after management tasks, help our customers’ employees familiarise themselves with new tasks.

We act as an independent innovation and solution partner, assisting our clients at every stage in the technical development process - from analysis of the initial problem or opportunity right through to the fulfilment of the ultimate objective, sometimes helping them with just one particularly difficult section.